Shipping and returns ...
Within the UK
We ship all of our boxes (one-off, subscription or paid plans) FREE of charge!
For other items on the website, shipping is applied at checkout and will be either £3.00 or £5.50 depending on weight.
We aim to ship all items within 24 hours of you placing an order and use Royal Mail's 2nd Class Postage which usually means your order will be with you within 2-3 working days.
Outside of the UK
We are able to ship all boxes and most of our other items to customers around the world. Sadly we are unable to offer a free shipping option when posting outside of the UK (much as we would love to!). To check if an individual item is able to be shipped to your country, please see the shipping info on the product's page. Shipping costs are calculated at checkout, once you have entered your country of residence, and we have given you a choice of options depending whether cost or speed is more important to you.
We really hope you and your little one love our boxes as much as we do. In the unlikely event that your product, box or its contents arrive damaged or faulty, or if you have received the wrong item, please email firstname.lastname@example.org and we will honour your legal right to a full refund or replacement.
If you would like to return your product or box for any other reason, including cancelling boxes from a three, six or twelve month package, please contact us within 14 days of placing your original order.
We can only accept returns when all of the goods are in the same condition in which you received them. This includes all items being in their original, sealed packaging where applicable. We will not be able to accept returned goods if more than 28 days have elapsed since placing your original order.
Once we have received your returned item, a refund will be made within 14 days. Please ensure you get proof of postage when returning items; otherwise we will not be able to refund you if your box does not arrive with us.