Shipping and returns ...
Our boxes will be delivered to you by Royal Mail and will be shipped within 3 working days of placing your order. We deliver to all UK addresses which includes the Highlands & Islands, Scilly Isles and the Isle of Man. Sadly we are not yet able to deliver our boxes to International addresses.
Shipping is free with all orders!
We really hope you and your little one love our boxes as much as we do. In the unlikely event that your box or its contents arrive damaged or faulty, or if you have received the wrong box, please email firstname.lastname@example.org and we will honour your legal right to a full refund or replacement.
If you would like to return your box for any other reason, including cancelling boxes from a three, six or twelve month package, please contact us within 14 days of placing your original order.
We can only accept returns when all of the goods are in the same condition in which you received them. This includes all items being in their original, sealed packaging where applicable. We will not be able to accept returned goods if more than 28 days have elapsed since placing your original order.
Once we have received your returned item, a refund will be made within 14 days. Please ensure you get proof of postage when returning items; otherwise we will not be able to refund you if your box does not arrive with us.